I think one of the most important practices for lawyers is discussing client expectations and making sure that new clients have reasonable expectations. A client with unrealistic expectations is probably not going to end up as a happy client, no matter how good the results. Lawyers want to achieve good results and also produce satisfied
Client Relations
Hot Legs(?) and Customer Service
By Jim Calloway on
Dan Hull, on his What About Clients?™ blog, featured a Rod Stewart video with his post Hot Legs: Great–and Enduring–Customer Service Sites. I am honored that he included my blog in a fairly long list of blogs that "feature useful models, ideas, best practices and tips on effective customer service" in Dan's words. Check out…
A Traditionalist’s Response to Virtual Law Practices
By Jim Calloway on
Yesterday I did a blog post Virtual Law Offices are Becoming a Real-World Alternative that outlined the case for virtual law practices. The same day, Sharon Nelson and John W. Simek posted an article called The Virtual Lawyer Stampede that is worthwhile reading as well. But today I want to point you to an article…
Some Thoughts on Lawyers Returning Phone Calls
By Jim Calloway on
A recent blog post about why lawyers don't return client calls sort of rubbed me the wrong way. That was the intention of the poster to a certain extent as he indicated many prior treatments of the topic were sugar coated. The post was entertaining and provocative, but I wasn't inclined to pass it along…
Matt Homann’s E-book: Thinking About Law Practice in 140 Characters or Less
By Jim Calloway on
Bob Ambrogi once called Matt Homann the "Confucius of the legal profession."
I've known Matt for several years, so long ago that it was back when his blog, the [non]billable hour, used to discuss alternative billing. I congratulated Bob on that characterization because Matt does provide a lot of information in a form that would fit perfectly if you…
Top 10 Ways To Get Fired By Your Lawyer
By Jim Calloway on
Top 10 Ways To Get Fired By Your Lawyer is from Des Moines, Iowa attorney Brett J. Trout on his BlawgIT site. OK, it is only March, but in my opinion, this is one of the best blog posts of the year 2009. You will enjoy reading this.
But, of course, the audience you really…
An Increased Focus on Improving Client Satisfaction Is Your Formula for Success
By Jim Calloway on
Who are the most important people in your practice? Well, if you answered anyone besides clients, go over and sit in the corner and contemplate the error of your ways. In last month's Oklahoma Bar Journal, my column was An Increased Focus on Improving Client Satisfaction Is Your Formula for Success. In uncertain times, it…
Dealing with the Emotional Client
By Jim Calloway on
Lawyers deal with lots of emotional people. Let’s face it. If it is not worth getting excited about, it is probably not worth hiring a lawyer to handle. It can be particularly emotional when it is the client’s first time to deal with the legal system. We all know that family law cases can go…
“Is Grandma Drugged Up?”
By Jim Calloway on
"Is Grandma Drugged Up?" is an interesting CNN article on overmedication of senior citizens with some valuable information and links. This isn’t my usual fare here, but I figure that many of you practice elder law, most others have elderly relatives and all of us hope to become elderly some day.
Blogs on Superior Client Service
By Jim Calloway on
If you were to try to boil down into three words the most important thing for a law firm to focus on to succeed, you couldn’t go wrong with "superior client service." Leo Bottery did a post listing numerous Client Service blogs, which revisits a list Dan Hull published in early 2007. I’m happy…