Lawyers deal with lots of emotional people. Let’s face it. If it is not worth getting excited about, it is probably not worth hiring a lawyer to handle. It can be particularly emotional when it is the client’s first time to deal with the legal system. We all know that family law cases can go off the top of the emotional scale. I know that having a box of tissues on my desk within reach of the client chairs was standard practice in my office.
Recently there was a discussion of dealing with the client’s emotions on the ABA list Solosez. It was republished as one of the Popular Threads on Solosez. The various participants had lots of ideas and I think you will find the discussion a brief and worthwhile read.