Who are the most important people in your practice? Well, if you answered anyone besides clients, go over and sit in the corner and contemplate the error of your ways. In last month's Oklahoma Bar Journal, my column was An Increased Focus on Improving Client Satisfaction Is Your Formula for Success. In uncertain times, it is a certainty that keeping your clients happy should be your number one goal.
If any of you want to download our "suitable for printing and framing" Ten Commandments of Good Client Relationships after reading this article, feel free. Hang it in the office breakroom or lobby…… or maybe in the line of sight of the lawyer who most needs to be reminded of these principles daily.