Wouldn’t it be nice if there were a short, concise book on the basics of improving your law firm’s client service? In theory, it would be brief enough so that you’d actually have time to read it- maybe 50 pages. It would have a self analysis tool so you could rate how well your firm
Website of the Week
Site of the Week: OBA Starting a Law Practice Web Directory
By Jim Calloway on
I’m going to cheat a bit with my Website of the Week this week. It is one of ours. The OBA Management Assistance Program Starting a Law Practice Web Directory recently was published online. My loyal assistant, Sharon Dotson, put a lot of work into it and I did a little. We are both pleased…
Site of the Week: David Maister.com
By Jim Calloway on
It’s not suprising that David Maister now has a blog, "Passion, People and Principles." He has a long tradition of posting lots of advice and insight on the Web.
In case you have not heard of David Maister, suffice it to say that he is a management guru, particularly where professional service firm managment…
Site of the Week: Whataboutclients.com
By Jim Calloway on
Developing new client service models is an important aspect of law firm planning and management. There is no doubt that clients have different expectations about service now than a generation ago. Some of this is related to technology. E-mail allows us to exchange messages hourly as opposed to the old "mail a letter and wait…
Site of the Week: Guy Kawasaki’s Let the Good Times Roll
By Jim Calloway on
This is a bit of an unusual Site of the Week selection for me. Guy Kawasaki’s Let the Good Times Roll blog has only been around over a month. His one week in law school doesn’t qualify him as a legal expert. But I’d just ask you to read two of his posts and see…
Website of the Week: IHeartTech
By Jim Calloway on
The knowledgable (and very charming) Adriana Linares has launched the IHeartTech blog featuring "Technology Tips and Advice for a Lawyer’s Life and Business." I must be slipping. She started it in December and I just found out. Among other things, she is a whiz on law firm training issues.
I think her blog is going…
Site of the Week: StopBadware.org
By Jim Calloway on
Use of the Internet is just about a business requirement these days. But the Internet isn’t easy these days. From spammers to scammers, it just seems like there’s always some new online threat or annoyance. I get very angry when I think about all of the people and businesses whose "work" is to try to…
Site of the Week: My Shingle
By Jim Calloway on
It’s been three years since Carolyn Elefant hung "My Shingle" on the Internet. Since that time, the site has amassed a huge collection of resources for solo and small firm lawyers. Her Online Guide to Starting a Law Firm contains links to more resources on the WWW that you might have thought existed on that…
Site of the Week: Technically Legal
By Jim Calloway on
Many of you outside the state of Minnesota may not be aware of the blog Technically Legal. Technically Legal is a legal technology blog sponsored by the Minnesota State Bar Association and written by MSBA staffer Mike Trittipo. Mike is an intelligent writer. His posts are detailed and well worth your time. I do…
Sites of Week: Two Adobe/PDF Blogs
By Jim Calloway on
We’re featuring dual Websites of the Week this week. Adobe’s Rick Borstein publishes the blog Acrobat for Legal Professionals. Rick just needs to give us more content! His feature on redaction of PDF files is excellent. Granted he works for Adobe and when he examines alternatives to Adobe you don’t expect he will conclude…