Wouldn’t it be nice if there were a short, concise book on the basics of improving your law firm’s client service? In theory, it would be brief enough so that you’d actually have time to read it- maybe 50 pages. It would have a self analysis tool so you could rate how well your firm is doing now. It would discuss how to use better communication to have more satisfied clients. It would cover everything from more effective daily working techniques to marketing to strategic planning. It would even include a client satisfaction survey form. Yes, it is here and it is free. Dan Pinnington and his team at PracticePro have produced "Managing a Better Professional Services Firm." Don’t miss it! (There’s even a bonus link to download the LawPro Magazine (Winter 2006) with related information.)