While doing my annual review of the year in law office management and technology, my focus kept returning to the numerous predictions of challenging change ahead for lawyers. Some of these trends are already apparent and others are coming into focus. For my column in the December 2010 Oklahoma Bar Journal, I decided to
Law Firm Management
Oklahoma Bar Journal Gives You Great Collection of Legal Technology Articles
By Jim Calloway on
The November 2010 Oklahoma Bar Journal has a Law Office Management and Technology theme and we're happy to share them with you whether you are a member of the Oklahoma Bar Association or not. So pass along this link to someone you think might be interested and settle in for a lengthy session if you…
Lots of Practice Management CLE in Michigan
By Jim Calloway on
On Friday I did six presentations for the 2010 Michigan State Bar Annual Meeting and Solo & Small Firm Institute. The opening keynote was Keeping Them Satisfied -Exceeding Client Expectations Every Day, which was followed by a workshop on the same topic with audience participation. The next two presentations were taken from the…
Hot Legs(?) and Customer Service
By Jim Calloway on
Dan Hull, on his What About Clients?™ blog, featured a Rod Stewart video with his post Hot Legs: Great–and Enduring–Customer Service Sites. I am honored that he included my blog in a fairly long list of blogs that "feature useful models, ideas, best practices and tips on effective customer service" in Dan's words. Check out…
Unbundling Legal Services in the 21st Century
By Jim Calloway on
Unbundling legal services is a term we lawyers have attached to the idea of assisting consumers by providing, by agreement, less than the typical traditional "turn key" legal service. This might involve drafting documents for a pro se litigant to take to court themselves or giving a client a training session on how to represent…
Sifting Through the Ashes of Law Firm Dissolutions
By Jim Calloway on
Like my friend Reid Trautz, who blogs at Reid My Blog, I'm a bit behind in both online reading and posting here.
So I'm just going to note that June 2010 issue of Law Practice Today, with the theme of Sifting Through the Ashes of Law is well worth reading and, in particular, as much as I hate to…
A Traditionalist’s Response to Virtual Law Practices
By Jim Calloway on
Yesterday I did a blog post Virtual Law Offices are Becoming a Real-World Alternative that outlined the case for virtual law practices. The same day, Sharon Nelson and John W. Simek posted an article called The Virtual Lawyer Stampede that is worthwhile reading as well. But today I want to point you to an article…
Missouri Bar Solo and Small Firm Conference 2010
By Jim Calloway on
I was at the Missouri Bar's Solo and Small Firm Conference last week. They had an incredible turnout with around 1050 registered attendees. I believe it has more attendees than their annual meeting. It is clearly the largest of all of the state bar solo and small firm conferences.
I spoke for seven presentations or…
From Departing Employees to the Digital Edge to Diversity
By Jim Calloway on
What do all of those things have in common? They were all featured topics in the April 2010 edition of Law Practice Today.
Sharon Nelson and I posted our 30th Digtal Edge: Lawyers and Technology podcast "ABA TECHSHOW – It's a Wrap." There have been other post-TECHSHOW articles and blog posts. But Sharon and…
Bad Check Scams Expanding and “Improving”
By Jim Calloway on
Let me start by saying that whatever you think you know about cashier’s checks and certified checks being secure simply doesn’t apply any more. Some forged bank checks are so good that you cannot distinguish them from the real thing simply by looking at them. Please make sure that your staff, your colleagues, your clients …