The Oklahoma Bar Association has a new digital publication called Courts & More. It is sent to OBA members and features links to the recent Oklahoma appellate court opinions and other Oklahoma legal news. I write a practice management feature for that publication and will republish it here the week after it goes out to
Should You Copy Clients on Emails to Opposing Counsel? (November 20, 2020)
This is a very nice treatment of this issue from my friend Nicole Black— Should you copy clients on emails to opposing counsel? Those who have read my musings on the subject know I think BCC should never been used for email, unless you are using that technique to file the emails within your system,
Videoconferencing Improves Client Relations in Quarantine
Tales of Fails in Lawyer Marketing in 2019
Marketing is a challenge for many lawyers. It can be time-consuming. There are ethical restrictions. People outside of the legal profession usually look at legal problems differently than those trained in law and most lawyers have little or no training in marketing.
My column Tales of Fails in Lawyer Marketing in 2019 was based on
Building and Maintaining Your Professional Network
One of the challenges in building or maintaining a law practice is the need to continually develop new clients and/or engagements. Direct face-to-face solicitation of individual clients is still a prohibited activity for most lawyers. Law firm marketing is now often handled in part by a professional at larger law firms, but associates soon learn
Technology Competence for the Family Lawyer
Some lawyers were concerned when the Model Rules of Professional Conduct were changed to include a comment that competence as a lawyer included an appreciation of “the benefits and risks associated with relevant technology.” 
Now 31 states have adopted some version of this language in comment 8 to Rule 1.1, according to legal technology journalist
Collaboration Tools for Lawyers
It has been Collaboration Week for lawyers. It’s not like the ABA or Congress designated it as such, but that still seems to be the case. The “week” actually started last Friday when Attorney At Work published Tech Tips: Collaborating Well With Others. The post noted:
For this edition of Friday Tech Tips, we
Keeping the Customer Satisfied
Keeping the customer satisfied should be an important of every business today. This includes law firms, even though we refer 
to our customers as clients.
My column in the Oklahoma Bar Journal, Keeping the Customer Satisfied, outlines some ideas to do just that. One of the first rules is to not do things
Growing Your Law Practice by Publishing Content
I often have lawyers tell me that they know they should be doing social media marketing or maybe blogging, but they really don’t know how or what they talk about and how to target it to impact their practice. And no one believes that they have the time.
I’ve known Nancy Myrland for a fairly
Client Portals: Why Attorneys are Flocking to Them
It is not exaggerating to say that for most lawyers, providing clients with a client portal is a critically important topic. The idea of using a client portal to better serve your clients involves more than better client service. This involves “best practices” for security of client information. Setting up a portal allows your firm