Published By Jim Calloway
It’s been a busy week for roll-outs and rumors of new online services. We are seeing the early rounds of an escalating battle between Google and Microsoft to become the dominant online user service provider. But don’t expect Yahoo or AOL to sit this one out on the sidelines.
Microsoft launched its new search engine …
Wouldn’t it be nice if there were a short, concise book on the basics of improving your law firm’s client service? In theory, it would be brief enough so that you’d actually have time to read it- maybe 50 pages. It would have a self analysis tool so you could rate how well your firm…
I’m going to cheat a bit with my Website of the Week this week. It is one of ours. The OBA Management Assistance Program Starting a Law Practice Web Directory recently was published online. My loyal assistant, Sharon Dotson, put a lot of work into it and I did a little. We are both pleased…
My fellow bar practice management advisors are providing a tip of the week to our members and various other bar associations. You may see them pop up on your state or local bar’s web pages soon. So to restart that project in grand style, here are five (count ’em, five) PMA practice tips.
1. Quickly…
It’s not suprising that David Maister now has a blog, "Passion, People and Principles." He has a long tradition of posting lots of advice and insight on the Web.
In case you have not heard of David Maister, suffice it to say that he is a management guru, particularly where professional service firm managment…
I really need a macro for "Today Google releases a new tool." Today it is the Google Page Creator, a design-your-own-webpage tool. Google says "No technical knowledge required. Build high-quality web pages without having to learn HTML or use complex software…Your web pages will live on your own site at http://yourgmailusername.googlepages.com" Here’s a post…
Some people don’t like the idea of PowerPoint presentations being submitted as the written materials for Continuing Legal Education programs. But we see more and more sets of PowerPoint slides submitted as the written materials for CLE programs. For some types of programs, especially techno-CLE’s like 50 Tips in 50 Minutes, 60 Websites in 60…
I’ve been meaning to write about about Google and privacy, but I’ve been a bit under the weather. It should have caught your attention when the Electronic Frontier Foundation warned consumers not to use the Search Across Computers feature on the new Google Desktop for fear that contents of documents on your network would be…
A snippy exchange between a young lawyer and her would-be employer becomes the latest e-mail to be forwarded around the legal community and even is featured as a story in the Boston Globe with many comments already posted. (Someone should e-mail me if this link dies in the future so I can delete this post.)
Developing new client service models is an important aspect of law firm planning and management. There is no doubt that clients have different expectations about service now than a generation ago. Some of this is related to technology. E-mail allows us to exchange messages hourly as opposed to the old "mail a letter and wait…