Keeping the customer satisfied should be an important of every business today. This includes law firms, even though we refer 
to our customers as clients.
My column in the Oklahoma Bar Journal, Keeping the Customer Satisfied, outlines some ideas to do just that. One of the first rules is to not do things
Yesterday’s feature on Attorney at Work was Does Email Tracking Violate the Rules of Professional Conduct? It was written by Mark C. Palmer, who is Professionalism Counsel for the Illinois Supreme Court Commission on Professionalism. He cites a recent Professional Conduct Advisory Opinion from the Illinois State Bar Association, (Opinion No. 18-01, issued January
Managing a Law Practice in the Age of Intelligent Machines represents my attempt to speak to those lawyers who are perplexed by the number of things they are reading and hearing about law office automation and artificial intelligence replacing lawyers. That can happen and I cite one example where it has happened already. But many,
Leadership and management are two different concepts. But both involve working with others to reach common goals.
Leadership in a law firm is challenging because lawyers are by their nature very independent and once a law firm has more than a handful of lawyers, there will be lawyers with a number of differing ideas and
Discussing the future of law has become a cliché in my professional circles. Science fiction writer William Gibson's famous quote "The future is already here — it's just not very evenly distributed" seems more true than ever as I talk into my smart phone and it talks back to me just like the communicator Captain
So I’m just back from a fabulous ABA TECHSHOW. A lot of tasks have accumulated in my absence. Emergencies were handled remotely with today’s technology. But, ABA TECHSHOW, at least the way many of us do it, is a dawn to late night experience, so things that can wait do wait. Long ago
I recently published Time-Saving Microsoft Word Customizations and Tools in the Oklahoma Bar Journal. As Barron Henley of Affinity Consulting frequently notes, one of the challenges of Microsoft Word is that you can work with it for years and your skills won’t improve much because so many of the powerful tools within Word are hidden
It is one of the most exciting weeks of the year for many legal technology experts. It is the week of ABA TECHSHOW. ABA TECHSHOW is many things. I’d encourage practicing lawyers to attend at least once. Among these many things is that it is a gathering of some really smart people working as, or
I can now predict confidently that smart contracts are going to be a reality sooner than almost everyone has predicted. I say this because the push to adopt smart contracts will come from major corporate clients of law firms, whether the lawyers in those firms are ready or not. And firms that are not ready
ABA TECHSHOW 2018 will be held March 7-10 at the Hyatt Regency Chicago. It’s an important year to attend ABA TECHSHOW. Long-discussed changes are underway in our profession and many of them relate to technology. Many consumers are purchasing legal products online. Smart contracts powered by blockchain technology sound very realistic and appealing to large
