Did you know that mobile phone service providers typically charge around $2.00 for every 411 directory assistance call you make? The ABA Legal Technology Resource Center points out three options for services to get directory assistance for free. Two (Google and Bing) involve speech recognition so you have to speak slowly and clearly and only include business listings. The third, AT&T, has both business and residential listings and requires one listen to a brief commercial. I think you should program all three numbers into your mobile phone now and share the Permalink to this post with everyone in your office. It works for landlines, too.