A couple of months ago, I was interviewed by National, the magazine of the Canadian Bar Association on the topic of Software as a Service (SaaS.) The resulting article, "Practicing Law with SaaS," is a good overview of the topic. Lawyers are so protective of client confidentiality that they are rightfully quite concerned about any data leaving their office for another location, whether it is for online backup or a software package/service that maintains the data online. Online security improves, although it is still only as safe as the dumbest employee on the network who can be conned out of his login information. But guaranteed data backup and easy access to all files from anywhere are strong lures to SaaS.
I had a nice conversation a few days ago with the head of a company seeking to convert lawyers to a SaaS model for their case management needs. I think we will be hearing a lot more about this topic next year.
Luigi Benetton did a nice job on the article and also included links to a collection of other articles about this important topic.