Recently Attorney at Work published my feature Client Portals: A Must-Have Service for Today’s Law Firms. After I covered this subject at virtual ABA TECHSHOW 2021, they reached out to me to write this feature. If you have not yet read it, I strongly encourage you to do so today. The benefits of providing
Client Relations
Best Practices for Attorney-Client Communication
Communication is something we all do every day. Some days we do it better than others. We have all had the experience of making some statement we immediately wish we could take back. Most of us would admit we could invest some time improving our communication skills. Managing your professional communications with clients is a…
Client Portals Are Now an Essential Service for Law Firms to Offer
The Oklahoma Bar Association has a new digital publication called Courts & More. It is sent to OBA members and features links to the recent Oklahoma appellate court opinions and other Oklahoma legal news. I write a practice management feature for that publication and will republish it here the week after it goes out to…
Should You Copy Clients on Emails to Opposing Counsel? (November 20, 2020)
This is a very nice treatment of this issue from my friend Nicole Black— Should you copy clients on emails to opposing counsel? Those who have read my musings on the subject know I think BCC should never been used for email, unless you are using that technique to file the emails within your system,
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Videoconferencing Improves Client Relations in Quarantine
Tales of Fails in Lawyer Marketing in 2019
Marketing is a challenge for many lawyers. It can be time-consuming. There are ethical restrictions. People outside of the legal profession usually look at legal problems differently than those trained in law and most lawyers have little or no training in marketing.
My column Tales of Fails in Lawyer Marketing in 2019 was based on…
Building and Maintaining Your Professional Network
One of the challenges in building or maintaining a law practice is the need to continually develop new clients and/or engagements. Direct face-to-face solicitation of individual clients is still a prohibited activity for most lawyers. Law firm marketing is now often handled in part by a professional at larger law firms, but associates soon learn…
Technology Competence for the Family Lawyer
Some lawyers were concerned when the Model Rules of Professional Conduct were changed to include a comment that competence as a lawyer included an appreciation of “the benefits and risks associated with relevant technology.” Now 31 states have adopted some version of this language in comment 8 to Rule 1.1, according to legal technology journalist…
Collaboration Tools for Lawyers
It has been Collaboration Week for lawyers. It’s not like the ABA or Congress designated it as such, but that still seems to be the case. The “week” actually started last Friday when Attorney At Work published Tech Tips: Collaborating Well With Others. The post noted:
For this edition of Friday Tech Tips, we
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Keeping the Customer Satisfied
Keeping the customer satisfied should be an important of every business today. This includes law firms, even though we refer to our customers as clients.
My column in the Oklahoma Bar Journal, Keeping the Customer Satisfied, outlines some ideas to do just that. One of the first rules is to not do things …